Case Manager – Housing Coordination

Position Purpose:

Living without a place to call “home” is one of the most disorienting, confusing, and traumatic experiences a person can go through.  And when a person experiences that trauma with a severe mental illness, the tragedy and hopelessness of their situation is compounded.  Our most vulnerable clients lack the social networks, emotional coping skills, and resources to end their homelessness, and they need help to get out.  The Housing Coordination Case Manager will work with multiple individuals experiencing homelessness and assist them to end their homelessness as quickly and permanently as possible.  They will provide individualized, housing-focused case management assistance to clients on their caseload.  We are looking for a compassionate, competent, and detail-oriented practitioner with nerves of steel who can handle the demands of a crisis-filled and ever-changing client environment.  Do you stay focused and on track when chaos is all around you?  Can you inspire vulnerable and sometimes difficult individuals to achieve the impossible?  This position might be for you!

Primary Responsibilities

  • Individual Case Management: assist program participants one-on-one to gather and upload documentation necessary for placement on the Housing Priority List, draft an individualized housing plan, and locate rental units which will accommodate the housing plan
  • Housing-Focused Case Management: assist large numbers of individuals in shelter to connect to resources necessary for them to be re-housed
  • Data entry and quality management: document all services in the local HMIS system, including case notes and client enrollment and exit information with minimal missing data

Required Skills, Knowledge, and Abilities:

  • Bachelor’s Degree in the human services field, preferably in psychology, sociology, or social work
  • Valid Texas Driver’s License
  • Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items.
  • Customer service skills, especially when working with “difficult” customers
  • Ability to communicate effectively, both orally and in writing
  • Ability to innovate and embrace best practices in shelter and housing services delivery
  • Ability to adapt to change

Additional Experience a Plus:

  • At least 3 years’ work or volunteer experience in homeless services
  • Bilingual in Spanish
  • Training in Housing First, Motivational Interviewing, Transtheoretical Model of Change, Harm Reduction, and/or Trauma-Informed Care
  • Professional experience working with housing or real estate
  • Master’s Degree in human services field, especially in counseling or social work
  • Military service

Qualified individuals please apply online at www.austinstreet.org/careers.

Hours

Various hours Monday-Friday

Immediate Supervisor

Assistant Director of Housing Coordination

Program

Client Solutions

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Hours

Various hours Monday-Friday

Immediate Supervisor

Assistant Director of Housing Coordination

Program

Client Solutions

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