For more than 35 years, Austin Street Center has specialized in caring for the most vulnerable homeless men and women in Dallas. Beyond meeting basic needs, Austin Street is committed to individualized care for each person who comes to us for help. Our goal is that every homeless person who comes to Austin Street Center finds hope, support, and the resources they need to transition out of homelessness.
Your role will support the mission thorough the following actions:
- Support shelter with a mindset of kindness, trustworthiness and empowerment for those that we serve
- Be aware of Client(s) particular circumstances (e.g. health concerns, peak stress time, emotional difficulties, problems, etc.)
- At times require you to be resourceful and have the ability to make decisions in a timely efficient manner using the training and guidance you have been given.
- Recognize that diversity of culture, personality, and life experience are ingredients for a better world.
- Demonstrate experience with sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
- Communicate with Client(s) and team member(s) with a positive and willing attitude to help
- Flexibility to learn at all times and recover with poise and ease from setbacks.
- Understand and abide by the confidentiality standards of the organization.
- Ensure that all health and safety standards are followed and corrected when needed
- Provide a safe environment, shelter and meet the basic needs of most vulnerable homeless
- Independently manage time with little supervision.
- Ability to multitask, handle on-site crisis and adapt to the changing needs of the clients.
- Acceptance of agency philosophies of providing hope, support and the resources needed to transition out of homelessness.
- Able to develop and maintain positive working relationships with clients, staff and community contacts and able to effectively address and resolve conflict as needed
- Ability to work respectfully with diverse teams, build consensus, and motivate change
The Dallas Connector Project (DCP) Transportation Specialist (Driver) reports to the DCP Coordinator with the goal of providing safe, reliable transportation services to low-income income individuals, many of who are experiencing homelessness. Transportation Specialist (Driver) will operate a vehicle equipped to transport up to 24 passengers (including the driver) over a predetermined route several times daily. The specialist will also transport individuals as needed as a part of the program’s on-demand capabilities and may need to transport passengers during inclement weather situations and times in addition to a normal work week. The goal of this program is to assist low-income and/or homeless individuals who need no-charge transportation services to and from pre-determined locations for the purpose of accessing services and securing documents for housing and employment. Transportation Specialist (Driver) will maintain all transportation schedules, make sure their vehicle is clean, safe, refueled, maintained, repaired and secured. Passenger safety is of the utmost importance. The Transportation Specialist (Driver) will follow all policies and procedure outlined in the Austin Street Center Employment Handbook regarding the safe operation of vehicles belonging to Austin Street Center. The employ will also follow all policies and procedures defined by the DCP Governance Committee. Work with DCP Coordinator and drivers to assist passenger with schedules and route information so that passengers are informed and assisted in finding the resources and services they need.
- Drive responsibly to and from route locations in a courteous manner, maintaining a predetermined schedule.
- Work with DCP Coordinator to plan schedules and routes so that time and fuel are used efficiently.
- On a regular basis, as directed by the DCP Coordinator and the Austin Street Center Employee Handbook, clean and maintain vehicle according to Austin Street Center vehicle maintenance policies and procedures.
- When directed by the DCP Coordinator maintain and repair vehicles, conduct paperwork/sorting, conduct follow up calls for upcoming transports, do any needed data entry, and any other tasks that may be assigned.
- Make sure vehicles are safe and secured during use and after hours.
- When necessary, assist passengers with getting in and out of vehicles and insure their safety by using and monitoring the use of safety restraints for driver and all passengers. This includes assisting patients with physical handicaps (i.e. passengers in wheelchairs, using walkers, canes, etc.)
- Keep vehicle refueled and ready for use daily.
- Maintain a good driving record as defined by Austin Street Center driver certification policies.
- Communicate in a courteous and professional manner with DCP Coordinator, on-board outreach workers and passengers.
- Ensure passengers understand and are compliant with all DCP program requirements.
- Maintain handwritten reports as required by the DCP Coordinator. Report immediately all accidents involving your vehicle and/or passengers. Use Incident Report forms to properly record accident information and submit reports to the DCP Coordinator in a timely manner.
- Retain all mileage and maintenance records and organize receipts to be submitted with reports.
- Work occasional flexible hours as requested.
- Help direct passengers to appropriate staff members at DCP service locations.
- Any other tasks that may be assigned by the DCP Coordinator and/or Sr. Director of Operations.
Skills / Requirements:
- High school diploma or GED required.
- Must have a valid Class A or B Texas Commercial License with Passenger Endorsement and be able to meet the driver certification requirements of Austin Street Center (25 years of age or older and have a clean driving record – no outstanding traffic tickets).
- Class B license in Texas is a type of commercial license, which authorizes you to drive a single vehicle with a gross vehicle weight rating of 26,001 pounds or more. You can also drive a single vehicle towing another vehicle or a farm trailer. For a bus with 24 or more passengers, you must pass a separate test for Passenger Endorsement.
- Ability to communicate verbal and written in English
- Two (2) or more years of experience in a similar role within the homeless population
- Ability to meet the driver certification requirements of Austin Street Center (21 years of age or older and have a clean driving record – no outstanding traffic tickets).
- Current CPR/First Aid certification or acquire certification within the first 12 months of employment.
- Must be able to operate a mobile phone using calendar and navigation functions.