Housing Navigator

Position Purpose:
The Housing Navigator is dedicated to locating affordable rental units, negotiating lease requirements, ensuring unit quality, and procuring all the items someone needs in their new home, making the transition as seamless and user-friendly as possible.  We are looking for an organized, calm, socially savvy team player with legendary negotiation and organization skills to help our clients navigate the logistics required to obtain and maintain a safe, decent, and affordable place to call home.

 

Primary Responsibilities:

  • Assist clients to regain critical documents such as photo ID and birth certificates needed to apply for rental housing and qualify for rental assistance benefits
  • Utilize online resources as well as local housing navigation networks to locate and communicate affordable rental units to clients and teammates
  • Assist clients in rapid re-housing programs to find a suitable unit
  • Negotiate with rental property managers and owners to secure units despite difficulties in qualifying for the units due to poor criminal and/or rental history
  • Procure furniture and household items necessary for the client to fully move into a unit
  • Arrange logistics of client lease signing and move-in
  • Complete necessary inspection and rent reasonableness checks according to federal requirements to ensure habitability and affordability of the units secured

 

Required Skills, Knowledge, and Abilities:

  • Bachelor’s Degree or equivalent experience in social services and/or real estate
  • Valid Texas Driver’s License and clean driving record
  • Current state-mandated vehicle insurance
  • Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items
  • Customer service skills, especially when working with “difficult” customers
  • Ability to communicate effectively, both orally and in writing

 

Additional Experience a Plus: 

  • Education or experience in real estate, property management, or sales preferred
  • Bilingual in Spanish
  • Military service

Hours

Monday-Friday
9:00 am-5:00 pm

Immediate Supervisor

Director of Rapid Re-Housing

Program

Client Solutions

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Hours

Monday-Friday
9:00 am-5:00 pm

Immediate Supervisor

Director of Rapid Re-Housing

Program

Client Solutions

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