For nearly 40 years, Austin Street Center has specialized in caring for the most vulnerable homeless men and women in Dallas. Beyond meeting basic needs, Austin Street is committed to individualized care for each person who comes to us for help. Our goal is that every homeless person who comes to Austin Street Center finds hope, support, and the resources they need to transition out of homelessness.
Your role will support the mission thorough the following actions:
- Support organization with a mindset of kindness, trustworthiness, determination and empowerment—our core values— for those that we serve
- Be aware of Client(s) particular circumstances (e.g. health concerns, peak stress time, emotional difficulties, problems, etc.)
- Requires resourcefulness and the ability to make decisions in a timely, efficient manner using the training and guidance provided
- Recognize that diversity of culture, personality, and life experience are ingredients for a better world
- Demonstrate experience with sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes.
- Communicate with Client(s) and team member(s) with a positive and willing attitude to help
- Flexibility to learn at all times and recover with poise and ease from setbacks
- Understand and abide by the confidentiality standards of the organization
- Ensure that all health and safety standards are followed and corrected when needed
- Provide a safe environment, shelter and meet the basic needs of the most vulnerable homeless
- Independently manage time with little supervision
- Ability to multitask, handle on-site crisis and adapt to the changing needs of the clients
- Acceptance of agency philosophies of providing hope, support and the resources needed to transition out of homelessness
- Able to develop and maintain positive working relationships with clients, staff and community contacts and able to effectively address and resolve conflict as needed
- Ability to work respectfully with diverse teams, build consensus, and motivate change
Position Purpose:
The Volunteer & Community Engagement Manager is responsible for the management of volunteer functions for all programs at Austin Street Center. This position involves outreach, recruitment, placement, retention, enhancing policies and procedures, project coordination, calendar management, relationship building, presentations, and assessment for volunteers. The Volunteer & Community Engagement Manager will work closely with Operations and Advancement teams to seamlessly integrate volunteer management functions within departments to ensure the successful process, communication, and experience of volunteers.
- Evaluate all aspects of volunteer programs to ensure effectiveness to the organization, seamlessness of assimilation process, and positive experience
- Responsible for maintaining and the growth of the Austin Street Center Volunteer core
- Provide customer service to potential and current volunteers
- Conduct and arrange volunteer recruitment, orientation, training, and scheduling
- Ensure volunteer (groups and individuals) are staffed to purchase and provide meal service.
- Develop, communicate, and manage viable volunteer policies, procedures, and standards of service
- Serve as ASC liaison for speaking engagements, presentations, volunteer recruitment fairs and tours
- Create, review and update volunteer job duties
- Communicate efficiently and effectively with ASC staff to ensure volunteers are staffed in support various areas of operations & programing
- Act as a point of contact for volunteer inquiries and communication
- Work with volunteers to resolve grievances and promote cooperation and interest
- Organize and participate in volunteer recognition programs and special events
- Assist with other Advancement initiatives, projects and special events
- Utilize ASC social media to publicize opportunities for and recruit volunteers
- Solicit and collect in-kind donations
- Assist the Director of Advancement Communications with donor communications
- Assist with any other projects / assignment that may be assigned
Skills / Requirements:
- Bachelor’s degree or relevant experience
- 2+ years’ experience preferred
- Excellent organization and operational skills
- Keen attention to detail and strong analytic and problem-solving skills
- Ability to provide exceptional customer service to individuals and groups
- Strong interpersonal skills: to deal with a diverse range of people
- Ability to communicate effectively, both orally and written
- Demonstrates adaptability to performing a variety of duties, occasionally changing from one task to another of a different nature with minimal loss of efficiency or composure
