Dining Services Associate

Mission of Austin Street Center: Founded in 1983, Austin Street Center provides emergency shelter and meets the basic need of the most vulnerable people experiencing homelessness in Dallas.

Core Values: Kindness, Trustworthiness, Empowerment, Determination

Position Purpose

The Dining Services Associate is responsible for preparing and serving meals, maintaining a clean and safe kitchen environment, and collaborating with volunteers, staff, and clients (“neighbors”) to ensure efficient and consistent food service operations. This role requires flexibility, teamwork, and the ability to adapt to changing daily needs.

Core Responsibilities – Food Preparation & Service

• Prepare and serve evening meals as needed
  • Provide meals for Main Shelter, Sisterhood, Welcome Center, Inclement Weather Shelter, and employed neighbors as needed
  • Step in to cook and operate dishwashing equipment when volunteers are unavailable
  • Assist with menu planning

Kitchen Cleanliness & Safety

• Follow daily and deep cleaning schedules
  • Comply with health codes and HACCP standards
  • Store food properly and follow FIFO practices
  • Label and discard food appropriately
  • Secure and inventory kitchen tools daily

Volunteer, Staff & Client Engagement

• Train and support volunteers, team members, and neighbors
  • Teach basic kitchen and cleaning skills as needed
  • Maintain a positive and respectful environment
  • Support individuals with dietary needs and religious restrictions

Inventory & Coordination

• Track donated and purchased supplies
  • Document donations
  • Assist other departments with meal support as needed

Team & Organizational Responsibilities

• Attend meetings and supervision sessions
  • Assist with staff and volunteer training as needed
  • Support operations during extreme inclement weather
  • Participate in annual events as needed
  • Work at least one holiday per year

Performance Expectations

Team-Level:
• Weekly inspections completed
• Pass health and safety checks
• Resolve issues within two weeks
• Execute weekly meal schedule

Individual-Level:
• Serve meals on time
• Maintain a clean, inspection-ready kitchen

Qualifications

Required Certifications:
• Food Service Manager Certification (One week upon hire or 4 weeks after hire)
• Civil Rights Training Certification (needed annually)

Education & Experience:
• High school diploma or GED
• Food service experience required

Skills & Abilities

• Strong customer service and communication
  • Cultural awareness and sensitivity
  • Basic computer skills
  • Ability to lift up to 50 lbs
  • Ability to work in fast-paced environments
  • Ability to manage stress and de-escalate situations

Position Overview

This role combines kitchen operations, teamwork, and community service to provide consistent, nutritious meals in a supportive environment.