Assistant Director of Rapid Rehousing

Position Purpose

Supervise field-based case management of Rapid Re-Housing initiatives and facilitate clear communication of program objectives, timeline, activities, and outcomes to team members and clients.

In this and any position at Austin Street Center it is impossible to predict the many requests and assignments that can and will be made on an employee.  Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Austin Street Center services.

Departmental Expectations

• Attend regular one-on-one supervision with their direct supervisor.
• Participate actively in team, department, and all-staff meetings as scheduled.
• Assist in training new team members on the expectations and best practices their daily work activities.
• Assist other teams and departments (Operations, Advancement, etc.) as appropriate by request.
• Participate in the operation of inclement weather shelter operations and activities as appropriate by request.
• Provide coverage as requested on at least one agency holiday per year to ensure consistent 24/7 operation of critical services.
• Operate with a trauma-informed, housing first, harm reduction mindset to assist people they serve through the stages of change and achieve recovery from homelessness.
• Operate with a motivational interviewing perspective toward the client, rather than a demanding posture.

Team Member Expectations

Leadership, Management, and Accountability

• Assist with recruiting and hiring qualified and best-fit applicants to work with the Austin Street team.
• Complete and document regularly-scheduled individual supervision meetings for all direct reports.
• Ensure each direct report fully understands the expectations of their position.
• Help to facilitate team meetings by crafting appropriate agendas, delivering content to teams, generating discussion and idea sharing, and following up with agreed-upon objectives.
• Expand team capacity by recruiting, deploying, and supervising interns as appropriate to licensure.
• Monitor team outputs and outcomes in performance scorecards on a regular basis.
• Hold team members accountable to excellent performance and behavior according to the Austin Street Center core values and Code of Ethics.
• Assist team to develop clear and realistic exit plans for all RRH clients and execute backup plans as appropriate to maintain client housing to the maximum extent practicable.
• Monitor quality and quantity of team data entry and respond to issues discovered in data quality reports.
• When needed, perform duties of other leadership in their absence.
• Develop and maintain harmonious work relationships with leaders within and across department lines, ensuring direct and timely communication of work-related issues.

Ensure Timely Payments to Program Vendors

• Review and approve Monthly Progress Reports and payment requests and submit them on time and with consistent and sufficient attention to quality.
• Communicate proactively with ASC accounting team and property managers or other vendors to facilitate smooth delivery of payments and quick handling of issues and concerns.
• Document payment approvals in the appropriate database to facilitate efficient communication.

Develop Excellent and Effective Client Service

• Deliver training to team members on best practices for Rapid Re-Housing program delivery.
• Assess and manage client emergencies in cooperation with team members and leadership.
• Conduct program orientations for client intake as directed.
• Assign clients to team members’ caseloads in accordance with their geographic location and level of acuity.
• Update caseload data to best ensure clear communication of client progress to team members.
• Request case reviews with leadership and assist with facilitation as appropriate.
• Respond to client and landlord complaints and information requests in a timely manner.
• Ensure all program components adhere to organizational policies and procedures, as well as all relevant regulatory and/or donor guidelines, as well as promote a safe and healing environment for all participants.
• Advise and train frontline and management staff on the appropriate deployment of clinical evidence-based practices and policies as necessary.
• Assist in developing and deployment of a service structure that maximizes client opportunities for success.

Monitor and Contribute to Quality Documentation

• Monitor and assure the quality of client files, session documentation, and client exit plans.
• Complete case note quality audits to ensure that documentation is relevant, useful, and timely.
• Assist in completion of client file quality audits to comply with grant funding guidelines.
• Assist program leadership to monitor and document program expenses for credit card(s) and check requests

Key Performance Indicators

Team-Level Performance Indicators

• Maintain performance toward goal of length of time from enrollment to move-in
• Achieve annual goal of permanent housing exits from subsidy portion of the program
• Maintain housing retention after 6 months, 12 months, and 24 months post-subsidy according to goals

Individual-Level Performance Indicators

• Complete and document supervision sessions regularly according to expectations
• Update and communicate performance scorecards regularly
• Review and approve Monthly Progress Reports in a timely manner and a minimal error rate
• Maintain expected level of quality in all case note and services documentation

Fundamental Skills, Knowledge, and Abilities

• Bachelor’s Degree in Social Work, Management, or other human services field.
• Master’s Degree in Social Work/Nonprofit Management or related field from an accredited college or university is highly desired.
• Licensure in Social Work or Counseling is highly desired.
• Bilingual in Spanish preferred

• Previous experience with field-based case management services and/or personnel management preferred
• Ability to communicate proactively and effectively, both orally and in written communication
• Experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
• Exceptional organizational skills, able to multi-task between various projects simultaneously
• Intermediate to advanced skill or experience in Microsoft Office software, especially Excel, Word, and Outlook
• Must be able to lift 25 pounds on a regular basis
• Able to work outside in adverse weather conditions when needed
• Able to work in a noisy environment with a large group of people

Strong applications will include a cover letter which details how the applicant demonstrates the character qualities required for excellent performance in this position.

Please ensure to include in the application your most recent three professional positions and at least three references.