Case Manager I – Housing Coordination (Shelter-Based) Medical Respite

Mission of Austin Street Center: Founded in 1983, Austin Street Center provides emergency shelter and meets the basic needs of the most vulnerable people experiencing homelessness in Dallas.

Core Values: Kindness, Trustworthiness, Empowerment, Determination

 

Position Purpose

Austin Street Center is a housing-focused shelter, because we know that in order to survive a person needs safe shelter, but to thrive they need a home.  Our dedicated case management team’s mission is to help each client seeking services at Austin Street Center to move out of the shelter and into a home as quickly and permanently as possible.  Each case manager will walk through the housing coordination journey with their assigned caseload and assist them as they access the resources necessary to end their homelessness within 90 days of engagement. This position will specifically work with clients in our Medical Respite program in partnership with Texas Health Resources medical staff. Clients in this program are in need of transitional care and medical navigation, falling within the gap between hospitalization and general shelter readiness. 

 

We are looking for a smart problem-solver with exceptional customer service skills who can engage and motivate people who often suffer from various physical, mental, and behavioral challenges with unfailing compassion, clarity, and consistency through what can be a long and complicated journey back to home.  Are you kind, smart, and dedicated person who wants to make a difference with some of our most vulnerable neighbors?  This position may be for you! 

 

Primary Responsibilities 

• Housing Needs Assessment: document evaluations of homelessness history and vulnerabilities using evidence-based assessment tools. 

• Individualized Case Management: draft a Right Now Move-Out Plan to create an individualized strategy for each client to exit homelessness as quickly and permanently as possible. 

• Resource Procurement: assist clients to obtain critical documents, income, and housing resources necessary to relocate them to a safe, decent, and affordable housing solution appropriate to their needs.  

• Data Entry and Quality Management: document all services in the local Homeless Management Information System, including case notes and client enrollment and exit information with minimal missing data. 

 

Required Skills, Knowledge, and Abilities 

• High school diploma or GED 

• Bachelor’s degree or equivalent experience in human services highly desired 

• Previous experience in crisis intervention, case management, advocacy, and coordination of services in the area of homeless services highly desired 

• Bachelor’s or Master’s degree in social work, sociology, or psychology preferred 

• Ability to communicate effectively, both orally and in written communication 

• Demonstrates experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes 

• Intermediate to advanced familiarity with digital communication, including cloud-based software, e-mail, and Microsoft Office applications 

• Must be able to lift 25 pounds on a regular basis 

• Able to work outside in adverse weather conditions when needed 

• Able to work in a noisy environment with a large group of people 

 

Additional Experience a Plus: 

• Lived experience in homelessness, recovery, or deep poverty valued 

• Three or more years of successful work or volunteer experience in homeless services 

• Master’s Degree in human services field, especially in social work 

• Licensure in a human services discipline (LCDC, LBSW, or LMSW) 

• Bilingual in Spanish 

• Training in Housing First, Motivational Interviewing, the Transtheoretical Model of Change, Harm Reduction, and/or Trauma-Informed Care 

• U.S. Military service 

Qualified individuals, please apply here or submit resume to resume@austinstreet.org. 

Strong applications will include a cover letter which details how the applicant demonstrates the character qualities required for excellent performance in this position.