Case Manager II – Housing Coordination (Shelter Orientation)

Mission of Austin Street Center: Founded in 1983, Austin Street Center provides emergency shelter and meets the basic needs of the most vulnerable people experiencing homelessness in Dallas.

Core Values: Kindness, Trustworthiness, Empowerment, Determination

Position Purpose

Austin Street Center is a housing-focused shelter dedicated to helping individuals not just survive, but thrive. Our mission is to support each client in moving out of the shelter and into a permanent home as quickly as possible. As the first face of case management, the Shelter Orientation Case Manager plays a critical role in this process. This position requires strong organizational skills, attention to detail, and the ability to operate within a structured framework.

We’re looking for a compassionate, smart problem-solver with exceptional customer service skills who can engage and motivate individuals facing various physical, mental, and behavioral challenges. If you’re a kind, dedicated person who wants to make a difference in the lives of our most vulnerable neighbors, this position may be for you!

Primary Responsibilities

• Conduct “on-call” case management for walk-up services to clients not assigned to case management
• Gather vital information to ensure clients are matched with the right case manager
• Manage the case management waitlist and assign clients to caseloads
• Lead daily shelter orientation classes to acclimate new clients to shelter rules and procedures
• Resource Procurement: assist clients in obtaining critical documents, income, and housing resources necessary to relocate them to a safe, decent, and affordable housing solution appropriate to their needs
• Meet with unengaged clients to connect them to services
• Data Entry and Quality Management: document all services in the local Homeless Management Information System, including case notes and client enrollment and exit information with minimal missing data; conduct CAS enrollments

Required Skills, Knowledge, and Abilities

• Bachelor’s degree or equivalent experience in human services required
• Previous experience in crisis intervention, case management, advocacy, and coordination of services in the area of homeless services highly desired
• Bachelor’s or Master’s degree in social work, sociology, or psychology preferred
• Ability to communicate effectively, both orally and in written communication
• Demonstrates experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
• Intermediate to advanced familiarity with digital communication, including cloud-based software, e-mail, and Microsoft Office applications
• Must be able to lift 25 pounds on a regular basis
• Able to work outside in adverse weather conditions when needed
• Able to work in a noisy environment with a large group of people

Qualified individuals, please apply here or submit resume to resume@austinstreet.org.

Strong applications will include a cover letter which details how the applicant demonstrates the character qualities required for excellent performance in this position.