Case Manager – Rapid Re-Housing

Mission of Austin Street Center: Founded in 1983, Austin Street Center provides emergency shelter and meets the basic needs of the most vulnerable people experiencing homelessness in Dallas.

Core Values: Kindness, Trustworthiness, Empowerment, Determination

Position Purpose

The mission of our case management team is to help our clients experiencing homelessness to be re-housed as quickly and permanently as possible.  To that end, Austin Street deploys a Rapid Re-Housing program (RRH) which provides short-term subsidized housing to people with low- to moderate-acuity and needs.  We will provide move-in costs and rental assistance for up to 12 months plus individualized case management services that will assist the client to maintain their rental unit permanently, hopefully without government subsidy assistance.  The Rapid Re-Housing Case Manager will work to quickly connect eligible clients to rental units in the community that will work with the RRH program and visit the clients in their new homes to provide the support and training they need to pay their rent, be a good neighbor, and maintain a clean home as permanently as possible.

We are looking for a determined, trustworthy, time management savant who can respond to and redirect varying client demands in a fast-paced programmatic environment with minimal supervision.  Are you a quick-on-your-feet problem solver?  Are you adaptable to an ever-changing environment?  This position might be for you!

Primary Responsibilities

• Complete budget and savings plans to determine the client’s maximum contribution toward rent and make timely requests for program payments
• Assist program participants one-on-one (mostly in their homes) to complete and diligently execute a Housing Stability Plan to maintain their rental unit
• Document all services in the local Homeless Management Information System, including case notes and client enrollment and exit information with minimal missing data

Required Skills, Knowledge, and Abilities:

• Bachelor’s Degree in social work or other human services field (psychology or sociology preferred)
• Valid Texas Driver’s License
• Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items.
• Excellent customer service skills, especially when working with “difficult” customers
• Ability to communicate effectively, both orally and in writing
• Ability to innovate and embrace best practices in shelter and housing services delivery
• Ability to adapt to change
• Ability to communicate clearly with outside providers and partners, especially health care providers

Additional Experience a Plus:

• Three or more years of successful work or volunteer experience in homeless services
• Bilingual in Spanish
• Training in Housing First, Motivational Interviewing, the Transtheoretical Model of Change, Harm Reduction, and/or Trauma-Informed Care
• Master’s Degree and/or licensure in human services field, especially in social work
• U.S. Military service

Qualified individuals, please send a resume to resume@austinstreet.org.

Strong applications will include a cover letter which details how the applicant demonstrates the character qualities required for excellent performance in this position.