Director of Shelter Services

Mission of Austin Street Center: Founded in 1983, Austin Street Center provides emergency shelter and meets the basic needs of the most vulnerable people experiencing homelessness in Dallas.

Core Values: Kindness, Trustworthiness, Empowerment, Determination

Position Purpose

Austin Street Center’s emergency shelter is one of the largest low-barrier shelters in Dallas, and our services are in high demand.  This position will be the primary leader managing the daily services in our shelter, including our 24/7 guest services desk, clothing donation center, and kitchen.  This high-capacity leader will ensure that all shifts are covered with fully trained and capable team members, contractors, and volunteers to deliver basic needs supports to our 451 neighbors experiencing homelessness in our emergency shelter.

This leader is slated to supervise four team members, including three managers and one clothing room associate.

We are looking for a kind, process-oriented people person with a high capacity for leadership who can motivate teams to cover a round-the-clock operation.  Are you kind, trustworthy, and dedicated person who wants to make a difference with some of our most vulnerable neighbors?  This position may be for you!

Primary Responsibilities

• Supervision: manage training, performance, and satisfaction of fourteen team members from various disciplines
• Process management: ensure processes are documented and followed by all team members
• Resolve grievances: address and resolve client feedback to consistently improve service delivery in the shelter

Required Skills, Knowledge, and Abilities

• Bachelor’s degree or equivalent experience in social work, management, or human services field
• At least three years of previous experience with customer service and/or personnel management
• Ability to communicate effectively, both orally and in written communication
• Demonstrates experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
• Intermediate to advanced familiarity with digital communication, including cloud-based software, e-mail, and Microsoft Office applications
• Must be able to lift 25 pounds on a regular basis
• Able to work outside in adverse weather conditions when needed
• Able to work in a noisy environment with a large group of people

Additional Experience a Plus:

• Lived experience in homelessness, recovery, or deep poverty valued
• Previous supervisory experience
• Master’s Degree in human services or administrative field
• Licensure in a human services discipline (LCDC, LBSW, or LMSW)
• Bilingual in Spanish
• Training in Housing First, Motivational Interviewing, the Transtheoretical Model of Change, Harm Reduction, and/or Trauma-Informed Care
• U.S. Military service

Qualified individuals, please apply here or submit resume to resume@austinstreet.org.

Strong applications will include a cover letter which details how the applicant demonstrates the character qualities required for excellent performance in this position.